Hey there!

We’re PlayReplay – a tennis tech scaleup quickly entering the world of tennis with our cutting-edge Electronic Line Calling (ELC) and player analytics system. From major tournaments to local clubs, our technology is transforming how the game is played, watched, and experienced.

We’re looking for a full-time Operations Manager who brings serious operational know-how, a strong connection to the tennis world, and the drive to lead our growing field operations nationwide. If you’re passionate about both operations and the game, this could be your perfect match.

Who You Are:

• You have hands-on experience managing operations – from scheduling and logistics to team coordination and hands-on problem solving.
• You know the tennis world – maybe you’ve coached, played competitively, worked in events, or been part of the tennis industry. You get how venues run and what players and coaches care about.
• You’re proactive, organized, and thrive in fast-paced environments where no two days look the same.
• You’re ready and willing to travel nationwide to support installations, demos, and on-site operations.
• Maybe you hold a Bachelor’s degree in Supply Chain Management, Operations, Engineering, or a related field.

What You’ll Be Doing:

• Lead and coordinate installations & customer demos nationwide
Plan and manage installs across the U.S. - sometimes doing them yourself, sometimes working with contractors. You’ll also support live product demos and represent PlayReplay with confidence at partner venues.

• Oversee logistics, inventory & documentation
Track equipment and shipments, manage inventory levels, and make sure our hardware arrives where it needs to be, on time. You’ll also help standardize procedures and create clear documentation and training materials.

• Deliver customer support & field troubleshooting
Be a first responder for system issues. Whether it’s a tech hiccup or a setup snag, you’ll coordinate with internal teams and contractors to resolve things quickly and professionally.

• Manage and grow our contractor network
Coordinate scheduling, support onboarding and training, and assist in recruiting reliable 1099 contractors across the country.

• Analyze operations and recommend improvements
Track KPIs, evaluate workflows, and help us scale smarter. You’ll play a key role in identifying inefficiencies and implementing upgrades to how we work.

• Ensure compliance & safety in all field activities
Keep our operations aligned with safety standards, internal policies, and regulatory requirements.

The Details:

• Location: U.S.-based (Remote, with national travel up to 40%) preferably in California, Texas or Midwest
• Job Type: Full-time
• Salary: $55,000 - $65,000/year (Exempt - not eligible for overtime)
• Vacation: 10 days PTO per year plus paid holidays
• Reports To: Head of Operations
• Travel: Required as needed; evening/weekend availability may be necessary based on install/event schedules

If you’re excited to lead operations for one of the most exciting innovations in tennis today, we’d love to hear from you.

📩 Contact: max.hedsand@playreplay.io
🌐 Website: https://www.playreplay.io