Job Summary - $50-$60,000 base - PLUS COMMISSIONS

The Director of Racquet Sports is responsible for overseeing and operating all aspects of the tennis and pickleball programs. This individual works in conjunction with the Racquet Committees to develop programming geared towards members of all ages and abilities. The Director of Racquets must be an enthusiastic and caring individual who has strong leadership skills, extensive knowledge in tennis and pickleball, and the ability to develop a member-focused community.

Essential Functions and Expectations

The Director of Racquets is responsible for creating an outstanding member experience while ensuring the success of the racquets program. The Director will oversee the development and execution of a diverse and relevant racquets program for all members of all ages and levels, including options for instruction, social and competitive play, and special events.

1.      Programming & Instruction:

·        Develop, implement, and oversee instructional programs, including individual and group lessons/clinics for tennis and pickleball.  Innovate new programs to enhance member engagement and satisfaction with the club’s pickleball and tennis facilities, catering to Men, Women, Adults and Juniors.

·        Expand competitive opportunities through intra-club leagues and organized play options.

·        Design and promote diverse social events for different times, including evenings and weekends.

·        Coordinate tournaments, exhibitions, and social gatherings.

2.      Operations & Management:

·        Serve as an integral part of the club’s leadership team.

·        Embrace and search for opportunities to learn from, communicate with, and adopt best practices from the club’s management team.

·        Implement and uphold racquet sports policies and procedures.

·        Have clear and prompt communication with members, committee members, and colleagues.

·        Oversee the Pro Shop operations, including inventory management, marketing strategies, and equipment services.

·        Collaborate on and manage the annual budget for the racquet sports department.

·        Work with the food & beverage department to ensure an exceptional member experience at racquets events that include food & beverage.

·        Verify accuracy of financial transactions and record-keeping for lessons, clinics, and pro-shop sales.

·        Oversee scheduling of court time to provide an appropriate balance of clinics, member-play times, and private instruction to maximize participation and enjoyment of all members.

·        Advise the Club on the planning, construction, and maintenance of racquet sports facilities.

3.      Communications & Member Relations:

·        Provide exceptional service to all club members and guests.

·        Actively participate in racquet sports committee meetings.

·        Maintain a presence during peak play hours.

·        Develop and promote an annual calendar of racquet sports activities.

·        Contribute racquet sports content to the club’s weekly newsletter.

·        Create content for the social media accounts for the racquet programs.

·        Work with the clubs marketing employees to ensure great promotion at important racquet events.

·        Proactively market and promote events, programs, and instructional services to the membership.

4.      Assistant Professionals and Staff:

·        Recruit, train, and manage an exceptional group of Assistant Racquet Professionals and racquet sports staff.

·        Maintain accurate record keeping of all lessons and clinics provided by staff for the completion of a bi-weekly payroll.

·        Foster a welcoming environment for racquets staff to ensure a healthy working environment.

·        Ensure compliance with club policies and employment laws.

·        Prepare lesson and clinic fee structure for approval by the General Manager.

·        Create an environment with an exceptional quality of tennis facilities and staff with a high level of professionalism.

Qualifications:

·        High-level competitive tennis background, preferably collegiate tennis background, with a high tennis playing ability.

·        College Degree

·        Demonstrated ability to develop and manage diverse racquet sports programs.

·        Excellent interpersonal and communication skills.

·        Strong leadership and organizational abilities.

·        Expertise in pro shop/retail operations.

·        Knowledge of clay court maintenance and upkeep.

·        Proven ability to develop and maintain positive relationships with members and staff.

·        Proficiency in using technology and software for scheduling, communication, and program management.

·        RSPA (formerly USPTA) or PTR Certified Tennis Professional.

RSPA (formerly USPTA) or PPR Certified Pickleball Professional.