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Position Overview
The Front Desk Manager at our tennis club serves as the first point of contact for members and guests, ensuring a welcoming and efficient environment. This role is responsible for overseeing daily front desk operations, managing staff, and delivering exceptional customer service to all visitors.
Job Type: Full-Time
Work Location: In-person; Irvine, California
Key Responsibilities
- Greet members, guests, and visitors with professionalism and courtesy.
- Manage front desk staff, including scheduling, hiring, training, and performance evaluations.
- Manage pro shop (inventory, merchandising, ordering, etc.)
- Handle check-in and check-out procedures for court reservations, lessons, and club activities.
- Respond to phone calls, emails, and in-person inquiries regarding memberships, bookings, and club information.
- Coordinate with tennis coaches, maintenance staff, and management to ensure smooth club operations.
- Process payments for memberships, lessons, and merchandise, maintaining accurate records.
- Resolve member and guest concerns or complaints in a timely and effective manner.
- Maintain a clean and organized front desk area, including display of promotional materials.
- Assist in organizing club events, tournaments, and special programs.
- Monitor front desk supplies and place orders as needed.
Qualifications
- Previous experience in a customer service or hospitality role, preferably in a tennis or other sports/recreational environment.
- Strong leadership and team management skills.
- Excellent verbal and written communication abilities.
- Proficient with scheduling and point-of-sale systems (Club Automation software experience is a plus).
- Ability to multi-task and remain calm under pressure.
- High degree of professionalism, reliability, and attention to detail.
- Availability to work flexible hours, including evenings and weekends.
- Knowledge of the sport of tennis a plus.
Physical Requirements
- Ability to stand for extended periods.
- Occasional lifting of supplies or promotional materials up to 25 lbs.
Benefits
- Competitive salary with commission and benefits package.
- Opportunities for professional development and advancement.
- Access to club facilities and programs.
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
If you are enthusiastic about tennis, skilled in customer service, and thrive in a fast-paced environment, we encourage you to apply to join our team as the Front Desk/Pro Shop Manager!
About Racquet Club of Irvine
Located in Irvine, California, the Racquet Club of Irvine is more than just a place to play, it’s a place to belong. RCI has 22 hard courts, 6 clay courts, 5 pickleball courts, a fitness center, and a new restaurant being built with a new state of the art clubhouse starting construction in 2026. Our members enjoy access to recently redone and beautifully maintained tennis courts, expert coaching, and year-round events that bring players of all levels together. From social mixers to professional tournaments, RCI offers something for everyone who shares a love of the game.