Director of Racquets

Director of Racquets

Croasdaile Country Club | Durham, North Carolina

Croasdaile Country Club is seeking an enthusiastic, service-oriented, and experienced Director of Racquets to lead and continue the growth of its racquets program. This is an exciting opportunity for a motivated professional who enjoys building a vibrant racquets community, delivering exceptional member experiences, and developing engaging tennis and pickleball programs in a private club environment.

The successful candidate will succeed a long-tenured Director who is retiring, providing an opportunity to build upon an established program while contributing fresh ideas and new opportunities for growth. The position will begin January 1, 2027.

The Club’s racquets facilities feature four Har-Tru clay courts, two ClayTech courts, and four dedicated pickleball courts, all lighted. These facilities provide an excellent setting for instruction, competitive play, social events, and meaningful member engagement.

About the Position

Reporting to the General Manager/COO, the Director of Racquets will oversee all aspects of the Club’s racquets operations, including programming, instruction, tournaments, staff leadership, retail operations, budgeting, and court maintenance.

The ideal candidate will combine strong professional and managerial skills with a visible, hands-on leadership style, a commitment to operational excellence, and a genuine passion for member service. This individual will play a key role in strengthening the racquets program, encouraging participation, and creating memorable experiences for members and their guests.

Key Responsibilities

• Program Leadership: Develop, organize, and direct comprehensive tennis and pickleball programs, including private lessons, clinics, tournaments, exhibitions, leagues, and social events.
• Member Engagement: Increase participation and enthusiasm across all skill levels while providing courteous, responsive, and professional service to members and guests.
• Staff Leadership: Recruit, train, supervise, schedule, and evaluate racquets professional and support staff, fostering a collaborative, service-oriented team.
• Facility Management: Oversee court maintenance, repairs, cleaning, and inspections. Maintain excellent playing conditions through regular oversight and hands-on involvement as needed.
• Retail Operations: Manage the racquets shop, maintain appropriate merchandise inventory, and provide equipment services, including racquet stringing and minor repairs.
• Financial Management: Develop and administer the department’s annual budget, monitor expenses, and implement strategies to meet financial and operational objectives.
• Marketing and Communications: Promote racquets programs and facilities, develop an annual calendar of activities and promotional campaigns, and contribute news, photographs, and updates to the Club newsletter.
• Club Collaboration: Work closely with Club management and other department leaders to coordinate events, support food and beverage service, and enhance the overall member experience.
• Operational Excellence: Maintain accurate lesson and clinic records, prepare monthly reports, enforce Club policies and procedures, and ensure compliance with applicable employment laws and requirements.

Qualifications

The ideal candidate will bring the following qualifications and experience:

• Three to five years of experience directing an active racquets program, preferably at a member-owned private country club.
• Professional certification through RSPA or an equivalent organization, along with a commitment to continuing education.
• A bachelor’s degree is preferred; demonstrated success and extensive relevant experience in a comparable private club environment will also be considered.
• Strong leadership, organizational, communication, and interpersonal skills.
• Demonstrated experience managing racquets programming, staff, budgets, retail operations, and facilities.
• A member-first service philosophy and the ability to foster an inclusive, welcoming, and engaging racquets community.
• A hands-on approach to leadership, including a willingness to be visibly present on the courts during peak periods of play.

Join the Croasdaile Community

As Croasdaile Country Club continues to advance its strategic plan, the Director of Racquets will play an important role in supporting the Club’s long-term vision. Key priorities include enhancing the member experience, increasing participation in racquets activities, maximizing the use of Club facilities, and developing innovative programs that appeal to members across generations.

The successful candidate will help translate these strategic priorities into meaningful programs, stronger member engagement, and sustainable growth for the racquets department. This is an opportunity to build upon a well-established program while contributing to the continued evolution of the Club and its member experience.

How to Apply

Interested candidates are invited to submit a résumé and cover letter outlining their relevant experience, leadership philosophy, and approach to developing a successful racquets program.

To apply: Please email General Manager, Mark Johnson at mailto:mjohnson@croasdailecountryclub.com